Call Center Support System

Muscat - He is responsible for the Call Center Systems of the Bank. The Call Center Systems referenced here comprise, but not limited to, the following: Computer Telephony Integration (CTI)., Interactive Voice Response (IVR)., Avaya IP Telephony, Call Recording., Call Back Manager., Call Management., Work Force Management. Over all Responsibility: Ensure availability of the Call Center systems on 24*7 basis. Implement Change Requests and new technologies within the Call Center systems. Ensure that any development or enhancements are based on best practices in the Industry. Ensure reg... - Permanent - Full-time

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