SLA/ KPI Analyst

Muscat - Ooredoo Oman Family Member: As the SLA/ KPI Analyst you will be in charge of monitoring master services agreement (MSA) with the vendor that affect the overall deliverables will bealso responsible for all KPIs and SLA monitoring and reporting. Core Responsibilities:: Your main tasks and responsibilities will be defining the process to monitor the KPI and SLA for ADM vendor, agreeing with the ADM vendor on the KPI calculation formula, making sure that the minimum vendor capacity has been fulfilled on quarterly basis, suggesting modification on the KPIs to assure better quality and time to m... - Permanent - Full-time

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