MS Chief Operating Officer

Ericsson - Muscat - Manage and lead the day to day operations for customer network. Become primary interface with customer CTO and other Operations Managers. Make sure that Ericsson MS delivers all contracted SLAs and KPIs. Make sure to maintain and enhance Customer Satisfaction Index (CSI) Responible for timely invoicing and overall P&L. The minimum requirement is that Um stipulated in the SDP-3 passed BC is met. Agree with the customer on project requirements to secure closure of projects and change control for add-on sales. Establish a communication plan/strategy in order to meet stakeholder and customer ... - Permanent - Full-time

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