Senior Officer - Customer Service

Oman Air - Oman - - In conjunction with Manager Passenger Services proactively manage the business unit resources on a shift basis to ensure that service levels are delivered to customers that meet both internal and external KPIs and SLAs while ensuring that SOPs are strictly adhered to. - Identify and manage problem areas within the operation, deploying resources as required to meet service delivery targets, whilst ensuring that safety, security and costs are maintained at acceptable levels. - Through a “hands on” visible approach, ensure that staff welfare and interests are understood and appropriately addr... - Permanent - Full-time

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